Warranty

1. Introduction

At Orange Instrument, we are committed to delivering premium-quality dental and surgical instruments that meet strict performance and durability standards. This Warranty Policy outlines the terms and conditions under which our products are covered against manufacturing defects. To initiate a warranty-related return, please contact our customer service team.

2. Warranty Coverage

Orange Instrument provides a limited warranty on its instruments against defects in:

  • Material quality

  • Manufacturing workmanship

  • Structural integrity under normal use

This warranty applies only when the instruments are used for their intended medical or dental purposes and maintained according to recommended care and sterilization procedures.

3. Warranty Period

Unless otherwise specified, our standard warranty period is:

  • 12 months from the date of purchase or invoice

Custom or OEM products may carry different warranty terms as agreed in the purchase contract.

4. What Is Covered

This warranty covers:

  • Manufacturing defects in material or workmanship

  • Functional failure under normal clinical use

  • Rusting or corrosion due to material defects (not misuse)

  • Structural breakage under standard operational conditions

5. What Is Not Covered

The warranty does not cover:

  • Damage caused by misuse, neglect, or improper handling

  • Improper cleaning or sterilization procedures

  • Normal wear and tear from regular use

  • Damage caused by dropping, accidents, or external force

  • Unauthorized modifications or repairs

  • Products used outside intended medical or dental applications

6. Warranty Claim Procedure

To initiate a warranty claim, customers must:

  1. Contact Orange Instrument customer support

  2. Provide proof of purchase (invoice or order number)

  3. Submit clear images or videos showing the defect

  4. Return the product if requested for inspection

Once received and inspected, eligible claims will be processed accordingly.

7. Resolution Options

If a product is confirmed to be defective under warranty, Orange Instrument will, at its discretion:

  • Replace the defective product

  • Repair the instrument (if applicable)

  • Offer a credit or refund

8. Limitations of Liability

Orange Instrument shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products.

9. Policy Updates

Orange Instrument reserves the right to update or modify this warranty policy at any time without prior notice. The latest version will always be available on our official website.

10. Contact Information

For warranty claims or support, please contact:

Orange Instrument Support Team
Email: info@orangeinstrument.de
Website: https://orangeinstrument.de